Les offres

We are seeking a highly motivated and customer-focused payments specialist to join our B4B Payments Relations team as a Customer Service Representative. You will be responsible for providing exceptional customer service to our clients, handling inquiries related to payment services, and resolving issues in a timely and efficient manner.

• act as direct Payments Services Investigations Specialist for payment inquiries of financial institutions
• investigate inquiries around payments and cash management products and processes
• handle global cash movements in all currencies and bank products
• manage large payments, monitoring flows across systems within our firm

YOUR ROLE

• Establish effective communication between the client/end users and the development team, helping them to communicate together directly when requirements are clear enough
• Design clear and comprehensive functional specification, including user journey, process models, and data flow diagrams
• Manipulate data, extract insights, and use it to inform decision-making and support the development of project requirements
• Ensure the quality and integrity of project requirements and deliverables
• Identify opportunities for process improvement and efficiency within the project or the product
• Describe and perform end-to-end testing scenarios and their execution at transversal (multi-products) level

The Central Vault officer is responsible for the management, security and operations of the precious metals vault and physical certificates including security and traceability of all assets entering and leaving the vault.

Main responsibilities

• Ensure physical delivery to Relationship manager and Clients
• Handling receipts and deliveries of physical securities and metals
• Maintain required levels of precious metal available in the vault
• Maintains internal procedures up-to-date in regards with the security and regulations of the Bank’s vault.
• Performs inventory maintenance, verification and accounting entries with reconciliation department
• Performs, confirms and maintains banking insurances according to the vault valuation.

Soutien proactif aux juristes dans le cadre de l'exécution de leurs tâches

Responsabilités principales

• Accueil de la clientèle interne et externe
• Réception, tri et communication courriers internes et externes, des faxes et des téléphones internes et externes
• Recherches auprès du Client Documentation des données utiles lors de la constitution des dossiers notamment de succession et judiciaires
• Recherche, impression et tri de la documentation bancaire pour constitution des dossiers suite aux demandes des autorités judiciaires (Ministère public cantonal et fédéral en majorité en respectant les délais imposés par les autorités).
• Constitution et tenue des dossiers physiques
• Préparation projets courriers à soumettre aux juristes
• Organisation des meetings pour les juristes
• Tenue de différents tableaux (Excel) de travail (contrats en cours, permanences diverses, risques, etc…)
• Soutien à deux juristes
• Gestion des demandes de contrats