Les offres

YOUR ROLE

• Establish effective communication between the client/end users and the development team, helping them to communicate together directly when requirements are clear enough
• Design clear and comprehensive functional specification, including user journey, process models, and data flow diagrams
• Manipulate data, extract insights, and use it to inform decision-making and support the development of project requirements
• Ensure the quality and integrity of project requirements and deliverables
• Identify opportunities for process improvement and efficiency within the project or the product
• Describe and perform end-to-end testing scenarios and their execution at transversal (multi-products) level

We are seeking a highly motivated and customer-focused payments specialist to join our B4B Payments Relations team as a Customer Service Representative. You will be responsible for providing exceptional customer service to our clients, handling inquiries related to payment services, and resolving issues in a timely and efficient manner.

• act as direct Payments Services Investigations Specialist for payment inquiries of financial institutions
• investigate inquiries around payments and cash management products and processes
• handle global cash movements in all currencies and bank products
• manage large payments, monitoring flows across systems within our firm

As Manager, Compliance Risk and Governance, you will report to the Compliance COO and will be responsible for:

• Supporting the Compliance COO in the establishment and management of the Unit’s governance, budgeting and organisational processes
• Establishing and maintaining solid governance for the Compliance unit in alignment with the Governance of our Bank and ensuring that Compliance has the adequate information/decision bodies.
• Overseeing the production of Compliance reports to the governing committees of the Bank and to our Regulatory bodies and act as the key point of contact for Compliance management information
• Partner with the Compliance Management team to optimize the Unit’s effectiveness, enhance communication, and identify areas of continuous improvement
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We're looking for an Account Opening Expert to:

• support a variety of business areas and deliver a positive client experience
• leverage their analytical skill set to deliver on time and work in collaboration with a global team on day to day tasks and strategic initiatives
• grow their understanding of the ever changing market landscape and how it impacts their processes
• increase their understanding of post-trade banking operations and third party provider landscape

Responsabilités principales :

• Contribuer activement à la promotion de l'image de la banque en prospectant, acquérant et développant la clientèle.
• Identifier et exploiter le potentiel de la clientèle existante pour répondre à ses besoins financiers.
• Offrir des conseils patrimoniaux personnalisés en sollicitant les spécialistes appropriés lorsque nécessaire.
• Établir et entretenir des relations de confiance durables avec la clientèle.
• Gérer les formalités administratives et les suivis liés à votre portefeuille de clientèle, y compris les comptes, les paiements et les réclamations.
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